The use of digital products has become firmly established in our personal lives and in business; examples are the ubiquitous smartphone, or convenience and safety functions in offices, homes and vehicles. In manufacturing, these developments have been slower, also taking different forms. While automation has become widely established at local production sites or at group level, digitalization projects involving the use of cloud services are not very common in process industries.
In the implementation of a development project for the sugar industry, the expectations and experiences of users relating to the use of IoT (“Internet of Things”)-enabled devices were . . .
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